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How it works?

I Want To Rent A Place
I need to rent a place for short term?

Are you looking for a place to stay for a few days / weeks while traveling? Search & book your short term rentals now!


From January 2019, all short term rental bookings are instant and payment is required upon confirmation. Once you place an online booking, a receipt will be sent to your email, followed by check-in code via SMS. It is compulsory to give the check-in code to the owner during check in.


From January 2019 onwards, user must provide his/her valid email address and phone number in order to register an account with us. We require your email to be verified via email activation link and phone number verified by key in the activation code sent through SMS to your registered phone number.  This is our security measure to prevent scammers and fraud activities.


We provide the best quality accommodation at the lowest price. What are you waiting for? Start browsing our database of short term rentals now! Once you have place an online booking, you will receive confirmation from owner within 24 hours. Full payment is required within 48 hours after confirmation. It is compulsory to give the payment code to the owner during check in.


How do I make payment?

We accept payments via credits cards, debit cards and Paypal. We charge the guest a standard 10% processing fee and additional 6% SST from the 10% processing fee. Kindly contact our support team should you have any question on your booking.


Example
Room rate: RM100
10%: RM10
6% (SST) from 10% (processing fee): RM0.60
Payable amount upon booking: RM110.60

We reserve the right to adjust the rate at any time and the adjusted rate will be uploaded onto https://ibilik.my/dashboard.


How does the security deposit work?

Security deposit is to be paid directly to the owner during check in. If there is no damages and missing items from the unit, owners will refund the full deposit during check out.


Can I get a refund?

Please read below iBilik Cancellation & Refund Rules


Cancellation by Guest

Scenario 1:  IF cancellation date is 7 nights before the check-in date.
- A 90% refund amount on Room Rate (exclude 10% service charge & SST paid upon booking).


Scenario 2:  Last minute cancellation, which cancellation date is less than 7 nights before the check-in date.
- The rental of the first and second night will be forfeited.
- For the remaining of the rental (if available) from the third night onwards will be entitled to full refund without service charge.

Cancellation by Short Term Rental HOST

Scenario 3: Booking cancelled by HOST
- A full refund on Total booking amount (room rate + service 10% + SST) to guest.



What is the check in / out time?

The standard check-in time is 2pm and check-out time is 12 noon.  However, some hosts may have their own time preference, please cross check with your host. You may refer to the host’s contact details as printed in your booking confirmation.


iBilik Terms & Service, click here


I Want To Rent Out My Accommodation
I Want To Rent Out My Accommodation

Go to Manage Short Term Rental > Add Short Term Rental, list your accommodation and it may take up to 12 hours for it to appear in the site and the same shall be subjected to our approval.


Tips:

  • Get your listing right, informative and great photos. 
  • It’s also important how you differentiate your STR listing from your competitors. 
  • Set clear and simple house rules.
  • Do not disclose your contact & bank details in listing.  This is to protect your identity and prevent fraud.
  • Get pricing right from the beginning.

All bookings made via the site will be instantly confirmed.  Please regularly update your calendar and accommodation availability.


How much is the processing fee?

We charge the host a standard 10% processing fee and 6% SST service tax from the 10% processing fee.  For example, if you have listed your property for RM100 a night and a guest books for 1 night, you will be earning RM89.40 for this booking.


Example
Room rate: RM100
10% processing fee: RM 10
6% SST from 10% (processing fee): RM0.60

Payable amount to host: RM89.40

We reserve the right to adjust the rate at any time and the adjusted rate will be uploaded onto https://ibilik.my/dashboard.


How do I get paid?

You will need to collect the check-in code from the guest during his/her check-in, enter it into our system to claim your earnings. With the check-in code, we will execute the payout instruction every Tuesdays and Fridays.



Night-stay < 7 days

Execute payout instruction upon guest check-out date

Night-stay >= 7 days

Group every 7 nights payment in one payout, execute the payout instruction on day 7th, the remaining payment upon guest check-out date.

Customer 1: booked 3 nights
Execute payout instruction: Guest check-out date

Customer 2: booked 14 nights
Execute 1st payout instruction: 7 nights payment on day 7th
Execute 2nd payout instruction: 7 nights payment on Guest check-out date

Customer 3: booked 18 nights
Execute 1st payout instruction: 7 nights payment on day 7th
Execute 2nd payout instruction: 7 nights payment on day 14th
Execute 3rd payout instruction: 4 nights payment on Guest check-out date


Amount availability in correspondence bank account subject to Banker processing time (min 1 business day and up to 4 business day).  Please make sure your payment settings are correctly setup & verified to avoid any delays.


What if the guest fails to show up?

If the guest fails to show up, or cancels at the last minute, you will still be able to receive your partial payment according to our iBilik Cancellation & Refund Rules.


What is the charges if I cancelled guest booking?

A service fees of 10% + 6% SST on total room rate will be imposed.  Chargeable amount will be reflected in the next payment voucher.


iBilik Terms & Service, click here


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